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OpenTouch Office Cloud

Name: OpenTouch Office Cloud
Rating: 4.5 (2 reviews)

By Alcatel-Lucent

948 Interested

Highlights : About OpenTouch Office Cloud

Centralized call log with PIMphony central services

Phone set password management

Display of ACD group name or called name

Graphical user interface

Answered / Non answered calls

Direct transfer to voice mail

About OpenTouch Office Cloud

What is OpenTouch Office Cloud? OpenTouch Office Cloud is a hosted customizable bundle of applications for cloud services, datacenter transformation as well as voice and unified communications that scale with the needs of small to medium-sized businesses. It requires no on-site communication server hardware deployment or support and offers its community of users the flexibility to communicate across devices and locations via a single unified communication platform. OpenTouch Office Cloud integrates email, IM, video, audio, and application-sharing with a full range of mobile and tablet applications including OpenTouch Conversation for Android. Users have a single number to reach all of their devices and can seamlessly transition from one to the other. With PIMphony, an employee can initiate a conversation from the road and move the conversation to a desk phone once he or she reaches the office, without interruption. Ad hoc video conferencing allows users to hold live multi-party conferences via desk phone or mobile and simultaneously IM, email or share visual materials. OpenTouch Office Cloud provides end-to-end call management where users can set a professional greeting with intelligent and automatic call routing to the relevant department. Routing functionality includes call overflow capabilities and out-of-office solutions including customized voice mail.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Make / answer calls

Enquiry calls

Hold / transfer calls

Six-party conference

Call forwarding / deflection

Call back / quick dial

Direct transfer to voice mail

Nomadic mode

Detailed call log

Incoming / outgoing calls

Answered / Non answered calls

Detailed call ticket

Call pick-up status

Logs and forwarded calls

Embedded call log

Embedded centralized call log

Centralized call log with PIMphony central services

Easy call back

Exportable call log file

Phone set password management

Display of ACD group name or called name

Graphical user interface

Benefits

Users can make visual communications part of everyday business with one-touch video calls and access in-conversation features, visual voice mail, contact dialing and more.

With OpenTouch, users can improve accessibility and turn their mobile phone into an office extension using a single business number across all devices.

Users can integrate their OpenTouch Office Cloud service with social media such as Facebook, Yahoo! and Skype to communicate more efficiently.

Choose the device that best suits the company’s needs and include the cost of desk phones into the monthly plan or purchase up front.

Benefit from the latest new features through OpenTouch’s software upgrades and adapt the business to changing circumstances at any time with modular licensing.

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