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OneContact CC

Name: OneContact CC
Rating: 4.5 (2 reviews)

By Collab

1024 Interested

Highlights : About OneContact CC

Real-time chat

Outbound call center

Call center management

IVR / voice recognition

Real time reporting

Multi-channel management

About OneContact CC

OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres within a single interface, and aims to provide a personalized customer experience across all touchpoints. With the aim of improving customer satisfaction, increasing staff productivity, and providing a consistent contact experience, OneContact CC offers features such as intelligent call distribution, multi-media interactions, interactive voice response (IVR), video support, employee monitoring, reporting, e-learning, gamification, and more. OneContact CC facilitates omnichannel management with the ability to provide customer support via voice calls, video calls, instant messaging, email, fax, social networks such as Facebook and Twitter, and Skype, and agents are able to handle multiple interaction sessions at once.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English,Portuguese,Spanish

Platforms

Product Details

Features

Real-time chat

Workforce Management

Quality management

Telephony integration

Call center management

Activity dashboard

IVR / voice recognition

eLearning management

Real time reporting

Call monitoring

Customer experience management

Multi-channel management

Two-way audio & video

Social media integration

Contact management

Real time monitoring

Employee management

Training management

Third party integration

Queue manager

Progressive dialing

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