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Omnis

Name: Omnis
Rating: 4.5 (2 reviews)

By MTS

966 Interested

Highlights : About Omnis

Blended Call Center

Computer Telephony Integration

Inbound Call Center

Predictive Dialing

Real-time Chat

Reporting/Analytics

About Omnis

Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management and analytics. Omnis is an omnichannel solution which integrates voice, SMS, web, chat, email and fax on a single platform. Agents can use this system to login to their queues, manage statuses and perform tasks as per their assigned skill. Teams can manage customer information and keep track of interactions across different channels. The solution comes with preview, power, progressive and predictive dialing and lets agents collaborate via an internal messenger.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Blended Call Center

Computer Telephony Integration

Contact Center

Custom Dashboard

GDPR Compliance

Inbound Call Center

Interactive Voice Response

Internal Messenger

Manual Dialer

Multiple Scripts

Outbound Call Center

Predictive Dialing

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

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