Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more. The solution also offers targeted chat, chat monitoring and analytics within a suite.
Olark can integrate with the HTML code of the website and allows users to add live chat options across all website pages. The solution provides trigger-based chat feature, which allows customer agents and sales representatives to proactively start a chat session with website visitors. When live chat agents are not available, Olark takes messages from visitors so that agents can reach out to them later.
Olark offers dashboards and customized reports to monitor agent activity and chat performance. Users can get a view of the customer service process to take decisions regarding customer satisfaction improvement. Services are offered on a monthly and annual subscription basis.
Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more. The solution also offers targeted chat, chat monitoring and analytics within a suite.
Olark can integrate with the HTML code of the website and allows users to add live chat options across all website pages. The solution provides trigger-based chat feature, which allows customer agents and sales representatives to proactively start a chat session with website visitors. When live chat agents are not available, Olark takes messages from visitors so that agents can reach out to them later.
Olark offers dashboards and customized reports to monitor agent activity and chat performance. Users can get a view of the customer service process to take decisions regarding customer satisfaction improvement. Services are offered on a monthly and annual subscription basis.
Specifications
Business Size
Startup
Customization
Yes
Deployments
Premise
Language Support
English
Platforms
Product Details
Features
Chat Ratings
Targeted Chat
Customize Your Design
Offline Messages
Developer API
In-browser Chat
CRM & Helpdesk Integrations
Sophisticated Insights
Cobrowsing
Benefits
A hassle-free live chat platform that enables you to monitor leads, create and find opportunities, and deliver topnotch support to your clients.
Gain significant information from clients and provide immediate and effective support instantly.
Beautiful, detailed reports allow users to track results and derive actionable insights which lead to better business decisions and commercial success as well as customer satisfaction.
Experience top level customization as you can tweak and modify the chat box design to match the theme of your website.
Olark is a user-friendly system that allows you to set up and operate without any hitch.
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