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Office24by7

Name: Office24by7
Rating: 4.5 (2 reviews)

By Office24by7

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Highlights : About Office24by7

Automatic call distribution

Call center management

Campaign management

Customizable reporting

Real time reporting

Third party integration

About Office24by7

Office24by7 offers a robust CRM integrated with mail, message and call features. The CRM makes a perfect choice for processing, organizing and distributing leads to convert into customers and to maintain seamless customer communication over multi-channel. With cloud telephony, virtual number and IVR, the CRM ensures effortless campaign flow over multichannel and makes customer engagement easier than ever. It’s one of the few CRMs where communication automation tools are combined with marketing and sales automation.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Auto-responders

Automatic call distribution

Call center management

CRM integration

Event triggered email

Customizable reporting

IT service desk

IVR / voice recognition

Live / video conferencing

Productivity reporting

Predictive dialer

Queue manager

Real time notifications

Real time reporting

Request routing

Status reporting

Survey management

Third party integration

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