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Odyssee Service

Name: Odyssee Service
Rating: 4.5 (2 reviews)

By Odyssee Mobile

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Highlights : About Odyssee Service

Customer and Equipment management

Multi-job and Multi-technician planning

Register Timesheets

Workflow for unfinished/ to be rescheduled jobs

Offline access for technicians

About Odyssee Service

Odyssee Service is a cloud-based field service platform suitable for businesses of all sizes. It offers tools for communication between external service teams, field service planners and customer service representatives. Users can manage invoicing, work orders and client approvals on site by accessing Odyssee on a mobile device. Users can access information about current jobs, invoicing and materials in real time. The contract module helps manage service level agreements, preventative maintenance schedules and customer contracts. The service scheduling module lets users schedule jobs, access schedules for individual service staff and see where jobs are located. Field service staff can use the time registration module to track hours worked, and managers can produce status reports to track output. An online customer portal allows clients to stay updated on the status of their work orders. Chat, email and phone support are provided. Pricing is per user per month.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Customer and Equipment management

Job creation and (recurrent) scheduling

Multi-job and Multi-technician planning

Geolocalization

Register Travel time

Register Used Parts and order new parts

Register Timesheets

Take Pictures

Read manuals

Fill in checklists

Fill in Service Reports

Email Approval pdf

Workflow for unfinished/ to be rescheduled jobs

Upsell products to customers

Drag and drop planning

Route optimization

Offline access for technicians

Mobile signature capture

Customer portal

Dashboard

Benefits

Mobile field Service Solution

85% faster invoicing process

93% Admin performance

89% improved and better optimal planning

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