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OBI Engage

Name: OBI Engage
Rating: 4.5 (2 reviews)

By OBI4wan

1008 Interested

Highlights : About OBI Engage

Automated Publishing

Brand Tracking

Email Management

Multi-User Collaboration

Real-time Consumer-facing Chat

Transfers/Routing

About OBI Engage

OBI Engage is a cloud-based solution, which helps businesses automate processes related to customer support, social media posts, and live chat across digital channels to increase customer engagement. It lets users monitor social mentions across the web and take action to improve brand loyalty. Key features of OBI Engage include call center management, multi-channel communication, virtual assistant, performance metrics, alerts/escalation, transfers/routing, auto-responding, file sharing and automated publishing. The centralized platform helps users schedule and post content, measure the reach of digital campaigns, generate reports and share them across teams to streamline decision making. Plus, the AI-based solution comes with chatbots to provide virtual assistance and facilitate communication with website visitors as well as existing clients.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

Dutch,English,French,German

Platforms

Product Details

Features

Automated Publishing

Brand Tracking

Canned Responses

Customer Engagement

Email Management

File Sharing

Multi-Account Management

Multi-User Collaboration

Post Scheduling

Real-time Consumer-facing Chat

Reporting/Analytics

Social Media Monitoring

Transcripts/Chat History

Transfers/Routing

Virtual Assistant

Website Visitor Tracking

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