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NUACOM

Name: NUACOM
Rating: 4.5 (2 reviews)

By NUACOM

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Highlights : About NUACOM

Call Monitoring

Call barring and call blocking

Call groups and hunt groups

Call whisper and distinctive ring tones

Custom music or announcement on hold

Live calls wallboard

Missed calls email notification

Multi location deployment

Multi-part conferencing

About NUACOM

NUACOM is an all-in-one Cloud phone system for small to medium-sized businesses that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help improve productivity, connect departments, and centralize telephony for all locations. Key features include IVR, smart call transfer, call recording, queuing, conferencing, call analytics, 40+ third party integrations, native mobile apps, and more. NUACOM’s online VoIP solution automates all incoming calls to the relevant department and automatically syncs all call data to connected business apps such as CRM, email marketing, or customer support systems. Users can design custom call flows using the IVR design tool to set up greetings, voice menus, business working hours, and ring strategies, as well as use the smart call transfer feature to direct calls, whether internal or external, to a single agent or to a group. Users can also configure automated call forwarding to a mobile device whenever away from the desk during business hours, and manually or automatically flip calls from a deskphone to a mobile device. NUACOM offers a variety of tools to handle calls professionally, enabling users to make conference calls, record calls, transfer calls to multiple extensions, and view all live calls in a single wallboard. Users can get full visibility on who is online and available, on a call, receiving calls, or offline, and view rich VoIP data and analytics on the number of outbound calls made, inbound calls taken, average talk time per team, and abandoned vs. completed calls. Features for call handling include hold & resume, call parking, paging, and speed dial, and additional call settings include call barring, blocking, queueing, encryption, distinctive ringtones, user localization, and more.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Call Monitoring

Call barring and call blocking

Call conference (3-ways call)

Call flip desktop-to-mobile

Call groups and hunt groups

Call logging

Call parking

Call queuing

Call tracking

Call waiting

Call whisper and distinctive ring tones

Collaboration features

Contact management

Custom music or announcement on hold

Detailed call logs

Employee directory

Encryption

HD voice quality

Hold/resume call

Hotkeys

Inbound reporting

Individual voicemail box

Live calls wallboard

Live reports

Missed calls email notification

Mobile app

Multi location deployment

Multi-part conferencing

Online portal

Open database design

Benefits

Use the IVR design tool to design custom call flows complete with greetings, opening hours, menus, and actions, and have all calls answered automatically.

NUACOM integrates with 40+ external apps for CRM, email marketing, customer support and more to improve communication and sync all call events.

Get full visibility on all live calls in a single wallboard and see who is online and available, on a call, receiving calls, or offline.

NUACOM includes softphone and deskphone compatibility, and enables users to manually or automatically flip calls from a deskphone to a mobile device.

Automatically connect internal or external calls to the right department using the smart transfer feature, whether to a single agent or to a group.

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