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Noojee

Name: Noojee
Rating: 4.5 (2 reviews)

By Noojee Contact Solutions

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Highlights : About Noojee

Call Scripting

Call recording

Inbound Call Center

Interactive Voice Response

Outbound Call Center

Predictive Dialer

Position in queue

About Noojee

Noojee is a call center software provider that is suitable for small and midsize businesses in industries such as financial services, collections, real estate, retail and any businesses with phone-based customer service. Noojee offers separate modules for inbound calls, outbound calls and hosted virtual PBX phone solutions, as well as other call center solutions.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Call Scripting

Call recording

Inbound Call Center

Interactive Voice Response

Outbound Call Center

Predictive Dialer

Position in queue

Customised messages

Call prioritization

Screen pops

Voicemail

Skills based routing

Preview dialer

Predictive dialer

Call scripting

Benefits

Notify the caller of their position in queue and/or the estimated wait time.

Customize the business message played to each queue, and use ad hoc messages to notify clients of specific events/incidents as required.

Clients of specific events/incidents as required.

Place calls on hold, mute, conference or transfer as you need to, to give your customers the best possible service experience

Prioritise your important customers

Prioritise your important customers across your entire call centre based on caller id, direct In dial or the caller's account status.

Display a caller's key details

Display a caller's key details before the call is answered and pull their account details from your CRM as the agent answers a call.

Intelligently route calls directly to an appropriately skilled agent every time.

When your main team is busy a backup team is dynamically added to the queue until service levels are restored.

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