Highlights : About NICE inContact Call Center
Product Details
Features
Automatic Customer Routing
Voice Response
Multiple Interaction Channels
Predictive Dialing
Agent Interface
Workforce-Intelligent Contact Center
AI Chatbots
Workforce Management
Quality Management
Customer Satisfaction Surveys
Performance Management
Omnichannel Analytics
CRM Integrations
UCaaS Integrations
Developer Ecosystem
REST APIs
Voice as a Service
Reporting
Built-in IVR and multichannel ACD integration
Channel-independent skill- and profit-based routing
Numerous outbound automatic and manual dialers
Interactive voice response (IVR) with advanced routing
Automated business rules for process and workflow creation
Automated business rules for optimisation
Campaign, Queue, Communication Channels
Customers prioritisation
Customizable satisfaction surveys for customer feedback
Campaign prioritization
Built in Mini-CRM with instant access to customer history
Call Scripting and Call Script Builder
Contact dispositions and notes
Telemarketing Sales Rule
Outbound Call Regulation Compliance with Do Not Call List
Embedded WebRTC-based softphone
Real-time monitoring and configurable wallboards
Easy integration with any application using open API
Built-in SIP Trunk and optional numbers from 120+ countries
Native integration with Focus Desk ticketing system
Benefits
Omnichannel Routing
Actionable Insights
Empowered Employees
Available in a cloud contact center model
All in one interface
Multiple dialing modes can be used
Just click and start working.
Faster personalized support.