ngDesk

About ngDesk

ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. The ngDesk platform comes with a centralized dashboard, which allows administrators to create list layouts for tickets, as well as group tickets by team, status, and other fields. It comes with preconfigured templates to resolve customer queries via channels such as email, Facebook, text messages, and more. Teams can use rule-based chatbots to capture data from customers, save past conversations for analysis, optimize customer engagement, and access metrics including source country, browser used, and pages visited by customers.