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ngDesk

Name: ngDesk
Rating: 4.5 (2 reviews)

By ngDesk

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Highlights : About ngDesk

Automated Routing

Email Management

IT Asset Management

Interaction Tracking

Reporting/Analytics

Service Level Agreement (SLA) Management

About ngDesk

ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. The ngDesk platform comes with a centralized dashboard, which allows administrators to create list layouts for tickets, as well as group tickets by team, status, and other fields. It comes with preconfigured templates to resolve customer queries via channels such as email, Facebook, text messages, and more. Teams can use rule-based chatbots to capture data from customers, save past conversations for analysis, optimize customer engagement, and access metrics including source country, browser used, and pages visited by customers.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automated Routing

Canned Responses

Email Management

File Sharing

IT Asset Management

Interaction Tracking

Knowledge Base

Macros/Templated Responses

Real-time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Service Level Agreement (SLA) Management

Support Ticketing

Transcripts/Chat History

Transfers/Routing

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