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Nextiva Service

Name: Nextiva Service
Rating: 4.5 (2 reviews)

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Highlights : About Nextiva Service

Unlimited Calling

Unlimited Faxing

Mobile Communications

Number Portability

Auto Attendant

Nextiva Anywhere

About Nextiva Service

Nextiva Service is a customer relationship management (CRM) and help desk solution designed for businesses of all sizes. The solution can be deployed both on-premise or in the cloud and is suitable for a variety of industries such as education, automotive, health care, government and nonprofits. Nextiva’s built-in dashboard provides an overview of various activities that can be filtered on the basis of location or agent activity. It also allows users to monitor call performance by using key indicators and generating performance reports that provide a summary of daily calls, call status and customer response. Nextiva Service offers a customer interaction feature that records and manages all customer interactions through phone, email or chat in one central place. An internal chat tool helps agents to collaborate with their teammates during ongoing customer conversations.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Nextiva Anywhere

HD Voice Quality

Unified Communications

Receptionist

Instant Conference Calls

Meet-Me Conferencing

IM and Presence

Call Queuing

Plug-ins

Voicemail to Email

Unlimited Calling

Unlimited Faxing

Mobile Communications

Number Portability

Auto Attendant

Benefits

Save your business time and money on hardware, setup, and monthly service

Setup is simple and quick with the help of Nextiva’s Onboarding Team

Your voice, email, conferencing, and mobile presence all on one platform

Access a unified view of your business from any browser or mobile device

Advanced communications tools allow you to work from anywhere

Transfer and swap calls between multiple devices with one click

An online control panel allows you to manage calls, employees and locations

Improve employee productivity and efficiently staff your office

Quickly swap and transfer calls between onsite and remote location

Manage your dashboard on any Internet browser or mobile device

Identify bottlenecks, availability issues, and employee productivity

Manage all of your incoming and outgoing calls with one simple click

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