Home > Softwares > Marketing Software > Feedback and Survey Management > NeuQs Free Helpdesk

NeuQs Free Helpdesk

Name: NeuQs Free Helpdesk
Rating: 4.5 (2 reviews)

By NEUQs

925 Interested

Highlights : About NeuQs Free Helpdesk

Work to lists to ensure that your workload is prioritised

Register calls directly via email or by the web

Full tracking and tracing

Assignment and ownership management

About NeuQs Free Helpdesk

NeuQs is a web based support application. The application is built using the latest Microsoft technologies including Silverlight and .Net4.0 providing a rich user experience backed with robust data handling. It features rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event. NeuQs is free software that supports your help desk team manage incidents more efficiently and effectively by providing the means to record, track and report on help desk requests. Furthermore it is completely free and satisfies many of the criteria for best practice in incident management defined by ITIL®

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Work to lists to ensure that your workload is prioritised

Register calls directly via email or by the web

Configurable custom fields

Full tracking and tracing

Searchable knowledge base

Assignment and ownership management

Event scheduling

Benefits

Incident Identification

NeuQs can receive requests by email or via a web interface. User Level Access controls allows users to raise and review their own incidents, or administer incidents for a (local) group of users.

Unique Reference

NeuQs automatically allocates a unique reference number to each new incident as soon as it is reported and the user requesting support will automatically receive acknowledgement by return email (where so configured).

Date and Time

Each incident recorded is marked with a date and time; as are all subsequent updates to the incident.

Source of the Incident

NeuQs includes standard fields to show the source of each incident, as well as additional configurable fields where required. Each incident can be clearly identified by source, be that the originating user, department and site or automated fault logging source.

Contact Details

The contact details for each user can be retrieved easily, as well as indicating the users preferred contact method.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO

Promoter Ninja

Features: Feedback collection Customizable templates

Reviews.co.uk

Features: Ratings & reviews Review photos