Nectar Desk is a comprehensive cloud-based call center platform, offered as a SaaS capable of handling incoming and outgoing calls with analytics and reporting functionalities. This powerful and robust call center platform is easy to setup and can be deployed in a matter of minutes. The whole setup process includes purchasing a number to modifying agents and more.
Nectar Desk is a comprehensive cloud-based call center platform, offered as a SaaS capable of handling incoming and outgoing calls with analytics and reporting functionalities. This powerful and robust call center platform is easy to setup and can be deployed in a matter of minutes. The whole setup process includes purchasing a number to modifying agents and more.
Specifications
Business Size
Startup
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Call logging
Archiving
Manual dialer
Live chat
Unlimited concurrent calls
Business hours configuration
Custom greetings
Call queues
Multi-queue real-time dashboard
Call disposition codes
Real-time call monitoring
Call whispering
Call barging
SMS & email channels
Custom agent statuses
Pop-outs
Skills-based routing
Caller ID masking
Desktop notifications
Cold/warm call transfers
Call history
Call control
Call analytics
Skills-based routing
Benefits
Custom agent statuses
Custom agent statuses can be created to suit different business needs, and users can monitor agent statuses, manage call queues based on agent status, and track status change activity.
Nectar Desk’s call queue
As part of Nectar Desk’s call queue, callers can request a callback from an agent, removing the need for callers to wait in queues, and allowing agents the time to answer questions or complaints thoroughly.
The real-time multi-queue dashboard
The real-time multi-queue dashboard enables the monitoring of multiple queues through a single screen, routing of calls to specific agents, cancelling of calls, and assignment of agents to ring groups.
Inbound and outbound calls
Inbound and outbound calls can be recorded, with the option to pause and resume live call recordings, and automatic saving of call recording in clients’ activity logs.
Automated voicemail system
The automated voicemail system automatically converts voicemail notifications into computer-readable audio extensions which are sent to a designated email address, with details of voicemail length, caller ID, and frequency of calls.
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