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Natterbox

Name: Natterbox
Rating: 4.5 (2 reviews)

By Natterbox

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Highlights : About Natterbox

Multi-Channel Communication

Route campaign calls and call multiple devices

Real time business intelligence reports

About Natterbox

Natterbox is a cloud-based business telephony and voice services platform, which provides business communication service between organizations and its customers. The software is any business, whether you're looking to scale rapidly or improve function across a large business. Natterbox supports organizations across various industries including recruitment, travel, ecommerce, financial services, media, government, utilities and others. Its key customers include Groupon, ETX Capital, Reed.co.uk, Legal & General, Barnardos. Natterbox provides a scalable and agile Global PBX, which is native in Salesforce CRM. Natterbox CTI (Computer Telephony Integration) system features click to dial, screen pop and wrap-up codes along with automatic follow-up scheduler and single sign-on with Salesforce. Natterbox logs all inbound and outbound fixed line and cellular call data to its contacts database, accounts or any other custom records. The software also provides more than 120+ customizable and real time reports in Salesforce for easy monitoring of sales call productivity.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Computer telephony integration

Salesforce integration

Route campaign calls and call multiple devices

Email alert triggered calls

SMS alert triggered calls

Real time business intelligence reports

Automatic follow-up scheduler

Intuitive management portal

Call Scripting

Call Monitoring

Multi-Channel Communication

Real Time Monitoring

Real Time Analytics

Benefits

Natterbox is a cloud-based telephony software company. Natterbox platform is highly available and load balanced without any dependency on physical location or datacenter. A truly global phone system. 100% native in Salesforce.

Natterbox CTI (Computer Telephony Integration) saves time for your agent by displaying relevant customer records automatically, capturing all call data, including live notes and taking on the call and pushing them straight into your CRM.

We also provide a scalable personalized customer experience with using dynamic call routing based on any data within CRM, including greeting by name, recognizing open cases and routing on personal preferences.

Natterbox logs all inbound and outbound data to contacts, accounts and custom records, ensuring data accuracy in CRM.

Increases CRM adopting amongst staff thorugh tools like click to dial.

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