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NABD

Name: NABD
Rating: 4.5 (2 reviews)

By NABD

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Highlights : About NABD

Automated Routing

Document Storage

IT Asset Management

Knowledge Base Management

Network Monitoring

Self Service Portal

About NABD

NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizations and government. Primary features include case management, a self-service portal, workflow management, knowledge base management, reporting and analytics.

Specifications

Business Size

Small, Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Self Service Portal

Ticket Management

Service Level Agreement (SLA) Management

Real-time Chat

Multi-Channel Communication

Interaction Tracking

Email Integration

Customizable Branding

Alerts / Escalation

Automated Routing

Document Storage

IT Asset Management

Knowledge Base Management

Network Monitoring

Case Management

Corrective Actions (CAPA)

Feedback Management

Issue Tracking

Complaint Classification

Customer Complaint Tracking

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