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My Council Services

Name: My Council Services
Rating: 4.5 (2 reviews)

By iTouch Vision

970 Interested

Highlights : About My Council Services

more efficient and accurate planning

Automate simple transactions

Reduce paperwork

About My Council Services

What is My Council Services? My Council Services is a suite of products which enable your citizens and staff to report incidents, raise issues, make payments or complete applications remotely via their mobile devices or over the internet. This then feeds into your workforce planning or CRM systems, becoming a full customer engagement and communication platform. Key features of the My Council Services platform Completely customisable – you can automate whatever interactions you wish, from simple reporting of potholes through to more complex interactions such as paying bills or filling in application forms. Fully synchronised and simple to deploy – My Council Services works on multiple platforms (including iOS, Android, Blackberry and Windows 8) but you only have to set up one central form for each process you’d like to automate. Once this is done, any changes you make are automatically reflected across all platforms Integrates with your existing systems – data from either the web or mobile versions can feed straight into any back office database, such as a CRM or workforce planning system. Just some of the ways My Council Services could benefit your organisation Automate simple transactions, reducing traffic in contact centres and offering a quick self-service channel at very low cost Improve the service you offer your customers by responding more quickly to their service requests Reduce paperwork and overheads significantly Improve the quality of information that your service delivery teams use, enabling more efficient and accurate planning # Channel shift saves you time and money # We have worked extensively with local government organisations and we know how important it is to offer citizens less expensive and more flexible channels of communication. When budgets are tight, such channel shifts mean significant cost and time savings whilst also providing quicker, more responsive service to customers.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Completely customisable

Fully synchronised and simple to deploy

Integrates with your existing systems

Automate simple transactions

Reduce paperwork

more efficient and accurate planning

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