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Mojo Software

Name: Mojo Software
Rating: 4.5 (2 reviews)

By Metadot

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Highlights : About Mojo Software

Built-in Performance Tracking

Customizable Ticket Forms

Importing and Exporting Enabled

Full Email Integration

SSL 256-bit Data Encryption

Use your own Custom Domain

About Mojo Software

Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer support. Primary features include ticket management, user management, workflow automation, SSL security and reporting. Mojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking. It also offers a performance metrics dashboard, storage management and a knowledge base feature. Mojo Helpdesk integrates with Google Apps and Zapier. Agents can manage tickets by creating ticket forms, assigning, updating and viewing open tickets. Users can access an overall performance view that tracks time and SLA targets and provides summary reports.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Use your own Custom Domain

Web-based Customer Portal

Time Saving Automations

SSL 256-bit Data Encryption

Integration with Google Apps

Incorporate SLA Targets

Importing and Exporting Enabled

Full Email Integration

Customizable Ticket Forms

Built-in Performance Tracking

Built In Reports

Asset Management

API Access

Benefits

Single view of all customer requests

Easy ticket creation from web or email

Built in customer satisfaction ratings

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