Home > Softwares > Operation and Service Software > Field Service Management Software > Mobile Resource Manager

Mobile Resource Manager

Name: Mobile Resource Manager
Rating: 4.5 (2 reviews)

By Job Cost Inc

883 Interested

Highlights : About Mobile Resource Manager

Job scheduling

Customer location tracking

Equipment tracking

Document tracking

Service contract management

Accounting integrations

About Mobile Resource Manager

Mobile Resource Manager from Job Cost Inc is a real-time field service resource management solution designed for service departments or companies managing field resources, including technicians, subcontractors, trucks, and equipment. Included are tools for scheduling & dispatching, customer location tracking & mapping, service call monitoring, work order creation, management reporting, service contract management, and more. Mobile Resource Manager’s dispatch board enables users to schedule calls by dragging-and-dropping them into available appointment slots. Single-day and multi-day appointments can be scheduled, and multiple resources can be selected per appointment. Users can customize the color-coding of appointments, and define the number of days view to suit their preferences. Multiple different dispatch boards can be created for different day views, skill sets, departments, and territories. Users can also define alerts for lateness, exceeded hours, vacation conflicts, or overlapping appointments. Mobile Resource Manager allows users to track customer locations, equipment, service histories, quotes, proposals, and documents, and create & manage service contracts including equipment covered, warranty periods, preventative maintenance schedules, and recurring billing. Work orders can also be created, with customizable layouts, electronic signature capture, and one-step conversions into invoices. Mobile Resource Manager also integrates with a range of accounting systems, including Microsoft Dynamics NAV and GP, QuickBooks, and Job Costs’ own Visual ContrAcct solution.

Specifications

Business Size

Startup

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Job scheduling

Drag-and-drop job assignment

Daily & multi-day dispatch boards

Customer location tracking

Service history tracking

Equipment tracking

Document tracking

Real-time data sync

Work order creation

Custom work order layouts

Reporting

Custom fields

One-touch mapping

Service contract management

Recurring billing

Preventative maintenance scheduling

Accounting integrations

Signature capture

Call status tracking

Customer search function

Benefits

Real-time Notifications and Scheduling

Technicians and equipment can be scheduled for both single and multi-day appointments by dragging-and-dropping calls, with custom calendar views, user-defined color-coding, and real-time notifications to technicians via email, text, or the mobile app.

Customer Service Histories

Customer locations, equipment, service histories, and documents can all be tracked, and service contract can be set up with recurring billing, warranty periods, and preventative maintenance schedules.

One-step Conversion

Work order layouts can be customized, and printed, faxed, or emailed, with one-step conversion from work order to invoice.

Integration

Service calls and technician locations can be viewed on internal maps, and the system integrates with GPS systems and Google Maps, Bing Maps, and MapQuest.

Native Field App

The native field app for iOS gives technicians access to service histories, quotes & proposals, and lists of equipment by location, and allows them to track documents and collect signatures electronically.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO