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Milldesk

Name: Milldesk
Rating: 4.5 (2 reviews)

By Milldesk

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Highlights : About Milldesk

IT Asset Management

Interaction Tracking

Macros/Templated Responses

Remote Access/Control

Service Level Agreement (SLA) Management

Ticket Management

About Milldesk

Milldesk is an IT help desk and service management platform designed for IT service providers and organizations of all sizes. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management. With Milldesk’s intelligent workflows, IT support staff can create, view, and prioritize processes according to predefined user rules. The shared services center allows all IT issues to be consolidated and requests to be made to different departments such as HR, maintenance, IT, etc. Milldesk’s catalog of services is designed to streamline the procedure for creating tickets by providing a configurable menu with frequently requested services and custom fields such as SLA, category, and priority.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English,French,Portuguese

Platforms

Product Details

Features

IT Asset Management

Interaction Tracking

Knowledge Base

Macros/Templated Responses

Real-time Chat

Remote Access/Control

Reporting/Analytics

Service Catalog

Service Level Agreement (SLA) Management

Ticket Management

Workflow Configuration

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