Highlights : About Mi9 CRM
Interaction tracking
Customer management
Real-time omni-channel data
Omni-channel management
Intelligent cross-selling & up-selling
Trade promotions
Planning tools
Data import/export
Clustering & profiling
Customer experience management
Mi9 Retail integration
Holistic view of customer behaviors, preferences, & profiles
Built for retail
White-label loyalty program
Marketing communications & customer service automation
Upcoming marketing event alerts
Centralized customer database
Multiple loyalty card types, point events, rewards
Customer nurturing
Targeted, personalized, relationship-based marketing
Customer behavior tracking
Product Details
Benefits
Integrates with the full suite of Mi9 Retail solutions
Integrates with the full suite of Mi9 Retail solutions, helping users streamline eCommerce, order, POS, and demand management, as well as customer engagement operations.
Real-time omni-channel data
Supports real-time omni-channel data, giving users a holistic view of customer behaviors, preferences and profiles.
Designed specifically for retail use
Mi9 CRM is designed specifically for retail use, enabling users to group customers by behavior, demographic, or product category.
Set up loyalty program with multiple tiers
Users can set up their own loyalty program with multiple tiers, card types, or rewards, using the built-in loyalty program module.
Automated marketing communications
Automated marketing communications and event alerts serve to enhance user productivity.