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MetaCaseDesk

Name: MetaCaseDesk
Rating: 4.5 (2 reviews)

By MetaOption

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Highlights : About MetaCaseDesk

Alerts / Escalation

Customizable Branding

Email Integration

Interaction Tracking

Multi-Channel Communication

Real-time Chat

About MetaCaseDesk

MetaCaseDesk is a helpdesk management solution that can be deployed either in the cloud or on-premise. The solution caters to small and midsize businesses across multiple industries. It allows users to offer support through a ticket-based portal. MetaCaseDesk allows customers to submit tickets through multiple channels. Users can manage support within a dedicated portal with administrative permissions on the backend. Customers can also access the portal to generate or review tickets.

Specifications

Business Size

Small, Mid-Market

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Real-time Chat

Service Level Agreement (SLA) Management

Ticket Management

Self Service Portal

Network Monitoring

Knowledge Base Management

IT Asset Management

Document Storage

Automated Routing

Alerts / Escalation

Customizable Branding

Email Integration

Interaction Tracking

Multi-Channel Communication

Benefits

Innovative Help Desk and Case Management Solution

MetaCaseDesk is an innovative Help Desk and Case Management Solution that resolves companies issues fast, and helps them serve customers and respond to their inquiries efficiently and on time. Consequently, many businesses around the world relied on this product to keep customers on board, make their brand better-known and more reliable, build trustworthy and lasting relationship, and obviously boost revenue.

Customer support and assistance

As businesses are more than aware, improper customer support and assistance can be devastating to their performance, which is why they place their trust onto MetaCaseDesk’s impeccable functionality, and rely on its SharePoint compliance to stand out from the competitors’ crowd. At the same time, they apply the system to tarnish their brand image among potential customers, which leads to favorable ROI and a more-than-excellent brand reputation.

Fairly simplified system

MetaCaseDesk is a fairly simplified system, where there is no need to undergo exhausting training or to settle for complex innovation. Still, the team is always available to back you up, and you can contact them at any time via phone, email, or directly on their website, and get all of your questions answered.

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