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Message Mate

Name: Message Mate
Rating: 4.5 (2 reviews)

By OwnerListens

806 Interested

Highlights : About Message Mate

Escalation management

Reservations management

Trend analysis

Time based routing

Time-aware auto responses

About Message Mate

Message Mate by Owner Listens is a tool that allows customers to privately send messages such as compliments, complaints, suggestions, and questions to businesses, using their mobile devices. This provides customers with an easy way to contact businesses on-the-go and allows businesses to respond in real-time, offering assistance and potentially increasing sales. Users can reply to incoming messages just like they would do with any other text message or email exchange. Users that choose to receive messages via SMS, can respond directly by texting back their reply. If a user chooses email, the link in their email will take them to the OwnerListens inbox where they can login and respond via the dashboard. The OwnerListens dashboard, which is accessible from any browser, provides a complete, real-time view of all Message Mate messages sent to the business. If an organization has multiple locations, all of them will appear on one convenient dashboard.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Questions management

Escalation management

Instant messaging

Reservations management

Time based routing

Integrations with existing systems

Email notifications

Reply updates among team members (SMS)

Time-aware auto responses

Post-conversation rating requests

Rating requests recovery action

SMS notification day/hour restrictions

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