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MegaPath

Name: MegaPath
Rating: 4.5 (2 reviews)

By MegaPath

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Highlights : About MegaPath

Extended call and call logging capabilities

Hosted voice integration with business software

Full-featured queuing, routing, quality control, & training

About MegaPath

MegaPath One is a unified communications platform that helps teams improve productivity and mobility by combining voice and video calling, conferencing (including desktop sharing and guest access via web browser), instant messaging and SMS texting in a single solution that works on any device. The platform integrates with Microsoft Outlook, Skype for Business, and a host of CRM and help desk systems including Salesforce, and Zendesk for streamlined communication. MegaPath One helps employees work together more productively by integrating the team workspace, along with collaboration and calling tools such as IM/chat and desktop sharing accessible via desktop, laptop, or mobile device. Individuals and virtual workgroups can setup scheduled and impromptu meetings with one-click entry into audio or video conferences. HD voice calls can be made using a desk phone or mobile phone interchangeably, using the company’s business line and minutes plan. HD video calling enables real-time video conferencing from any device. Guests can be invited to join a live conference session with a click from the web browser, and web-based desktop/screen sharing capabilities allow users to share their screen with up to 145 participants. Users can view contact availability and initiate a chat directly from within Microsoft Outlook, and escalate to an audio or video call with a single click. MegaPath’s Skype for Business integration enables users to place external calls directly from their Skype for Business desktop client. Organizations can also integrate business voice features such as click-to-dial capabilities, caller-info screen pops, advanced call analytics, automatic call logging with 25 CRM or help desk applications including Salesforce, HubSpot, Infusionsoft, NetSuite, and Zendesk.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Voice & data integration

Unified communications

Voice quality enhancement

Unified communications

Web & video conferencing

Hosted voice integration with business software

Automated, intelligent call distribution

Full-featured queuing, routing, quality control, & training

Extended call and call logging capabilities

Advanced call analytics

Click-to-dial capabilities

Automatic call logging

HD video calling

Benefits

MegaPath One enables users to do business anywhere, giving employees a wide variety of collaboration and calling tools in a single platform, from their desktop, laptop, or mobile device.

Empower teams with MegaPath's real-time communications tools including single-click guest access to live web and video conference sessions.

See real-time reactions through HD video calls with distant colleagues, partners, distributed teams, and customers to help everyone stay engaged.

See when contacts are available, on the phone, in a meeting, or offline and initiate a chat or call directly from within Microsoft Outlook.

Share desktops/screens with up to 145 participants using MegaPath's web-based screen sharing application.

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