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MegaDialer

Name: MegaDialer
Rating: 4.5 (2 reviews)

By Megacall

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Highlights : About MegaDialer

Auto Dialer

Blended Call Center

Inbound Call Center

Knowledge Base

Interactive Voice Response

Online Voice Transmission

About MegaDialer

MegaDialer is a predictive dialer solution designed to help businesses manage incoming/outgoing calls in order to offer services to potential clients and improve the customer experience. It lets contact centers collect client data via custom forms. Key features of MegaDialer include call transfer, callback scheduling, contact management, call monitoring, Federal Trade Commission (FTC) compliance, call recording, campaign specific caller ID, lead capture, automatic call distribution, campaign management, and real-time chat. Using questionnaires, telemarketing companies can gather feedback and additional information from clients in order to conduct market research and facilitate decision making. Emails can be sent automatically to clients after the completion of each call, with the aim of enhancing accountability and customer engagement. MegaDialer facilitates integration with Google Calendar to enable enterprises to gather customer data in order to manage appointment schedules. It also offers a call monitoring functionality, which lets users generate instant call reports using real-time activity panels.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,Spanish

Platforms

Product Details

Features

Auto Dialer

Blended Call Center

Campaign Specific Caller ID

Interactive Voice Response

Knowledge Base

MIS Reporting

Manual Dialer

Multi-Part Conferencing

Outbound Call Center

Progressive Dialer

Telemarketing Management

Reporting/Analytics

Workforce Management

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