ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.
ServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management.
ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.
ServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management.
Specifications
Business Size
Mid-Market
Deployments
Premise
Language Support
English
Platforms
Product Details
Features
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Contract Management
Inbox Queue Management
Incident Management
Known Issue Management
Multiple Brands Products
Service Desk (ITIL ITSM)
Ticket Management
Help Desk Management
Problem Management
Requirements Review
Service Level Management
Service Level Agreement (SLA) Management
Software Metrics
Third Party Integration
Benefits
Streamline your IT service management processes with ITIL-ready workflows
Resolve tickets faster using an automatic ticket routing mechanism and business rules.
Design your own processes using our simple drag-and-drop interface.
Gain insight into the performance of your IT service desk with more than 150 built-in reports.
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