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Malcolm

Name: Malcolm
Rating: 4.5 (2 reviews)

By Malcolm

857 Interested

Highlights : About Malcolm

Cataloging / Categorization

Data Management

Collaboration

Third party integrations

Category & tag management

About Malcolm

Malcolm! is a set of easy to use web based tools that help you interact with your users. Use with customers, staff, suppliers, students, residents, brokers, affiliates, patrons and so on - all user types are supported. Turn recurring tasks and procedures into Workflows. Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates. Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing our Knowledge Base. Plus users can rate your answers helping you continually improve your content. If you already have a website or app we make it super easy to implement Malcolm! with a variety of widgets, embeds, plugins, pop-ups etc. If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub. Connect Malcolm! with over 1,500 third party apps or services. You can also integrate with your own systems via Webhooks.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Cataloging / Categorization

Data Management

Forms Creation

Drag & Drop

Autocomplete/type ahead functionality

Multiple browse options

Fully customizable look & feel

Third party integrations

Content rating

Knowledge base

Category & tag management

Rules-based logic & routing flows

Benefits

Let your users self service 24/7/365. Automate your processes.

Scale what you do with no people related bottlenecks.

Gain a competitive edge with happy users & inbuilt user feedback.

Easily plug into other systems and tools you use.

Our dashboard & control panel gives you oversight of all user activity.

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