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Lumoa

Name: Lumoa
Rating: 4.5 (2 reviews)

By Lumoa

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Highlights : About Lumoa

Analytics

Customer experience management

Feedback filtering

Impact factor tracking

Multi-channel collection

About Lumoa

Lumoa is an artificial intelligence based customer experience management solution that assists enterprises in collecting and processing customer feedback and insight. The cloud-based platform translates customer feedback, categorizes it, assesses the sentiment, and provides users with drivers, be it positive or negative, behind customer experience trends. The fast customer insights allow businesses to work on improving their services in good time based on feedback. With Lumoa, the user can view insights on what drives the customer experience up or down and gather details on the sentiments of customers with which they can improve services and gain reputation. Lumoa segments customer feedback based on filters chosen by the user. Businesses can also create personalized categories and then break feedback down based on these parameters which can include location, billing amount, service type, and more. Users can analyze feedback in multiple languages at once and identify the global and national trends within their business. Lumoa facilitates the comparison of feedback over different channels and then allows users to find a relation between business KPIs and customer experience management.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Analytics

Custom categories

Customer experience management

Feedback filtering

Feedback segmentation

Impact factor tracking

Multi-channel collection

Multi-language

Response analysis

Text analysis

Benefits

Multi-language

Lumoa processes feedback in 60+ languages and provides insights after feedback has been provided.

Segmentation feature

The segmentation feature allows users to discover what their customers think of the business, broken down into segments based on specific criteria.

Customer-oriented activities

The Lumoa platform makes it easy to discover the impact of customer-oriented activities on clients.

Filtered views

It allows the user to view trends behind scores and understand what drives the business.

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