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Logicalware

Name: Logicalware
Rating: 4.5 (2 reviews)

By Logicalware

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Highlights : About Logicalware

Multi Channel Customer Support

Built-in & Customised Reporting

Knowledge Base

Automated email filtering to agents/depts

API for systems integration

About Logicalware

Logicalware MailManager is a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries. MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly, consistently and efficiently. In depth administration capabilities also enable you to effectively manage, track and report on all areas of your customer service.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Multi Channel Customer Support

Built-in & Customised Reporting

Knowledge Base

Multi-Brand Support with Linked Accounts

Automated email filtering to agents/depts

API for systems integration

Customisable System & Set-up

Spam Assessor Security

Credit Card Masking

Multi-Lingual content

Benefits

Speed up customer response time across multiple channels

Manage and track all communications in a single ticket

Increase agent productivity, lower overheads

Automate & streamline processes

In depth performance tracking & management of agents

Tailored approach with workflow process analysis & mapping, integrations and feature customisations available upon consultation

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