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LiveZilla

Name: LiveZilla
Rating: 4.5 (2 reviews)

By LiveZilla

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Highlights : About LiveZilla

Real-time Chat

Workflow Configuration

Macros/Templated Responses

Remote Access/Control

IT Asset Management

About LiveZilla

LiveZilla is a web-based live support platform that helps businesses of all sizes answer inquiries and improve customer service. It provides automated chat invites, custom texts, email chat transcripts and feedback. LiveZilla’s key features include ticket/issue tracking, multiple language support, a help desk, chat transcripts and data validation. It enables businesses to give direct assistance to customers, handle multiple chats at the same time and share files within the organization. Users can also get insights into website visitors on a daily, monthly and yearly basis. Additionally, its Besucher monitoring module helps track visitor reviews and presence as users navigate through the website in real time.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Real-time Chat

Workflow Configuration

Macros/Templated Responses

Remote Access/Control

Knowledge Base Management

IT Asset Management

Community Forums

Proactive Chat

Offline Form

Screen Sharing

Geo Targeting

Website Visitor Tracking

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