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Livepro

Name: Livepro
Rating: 4.5 (2 reviews)

By Livepro Knowledge Management

1010 Interested

Highlights : About Livepro

Cataloging/Categorization

Collaboration

Content Management

Knowledge Base Management

Full Text Search

Self Service Portal

About Livepro

livepro is a cloud-based customer service management solution that provides professionals working in customer service businesses access to direct answers to customer queries. Key features include navigation and search capabilities, compass and process guidance and team engagement. livepro's navigation and search capabilities help users manage their first call resolution (FCR) and average handling time (AHT). The solution offers a quiz feature that helps managers engage with their team members via knowledge-based tests. Top-down and 360-degree feedback are supported by the solution.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Self Service Portal

Knowledge Base Management

Full Text Search

Discussion Boards

Decision Tree

Content Management

Collaboration

Cataloging/Categorization

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