livepro is a cloud-based customer service management solution that provides professionals working in customer service businesses access to direct answers to customer queries. Key features include navigation and search capabilities, compass and process guidance and team engagement.
livepro's navigation and search capabilities help users manage their first call resolution (FCR) and average handling time (AHT). The solution offers a quiz feature that helps managers engage with their team members via knowledge-based tests. Top-down and 360-degree feedback are supported by the solution.
livepro is a cloud-based customer service management solution that provides professionals working in customer service businesses access to direct answers to customer queries. Key features include navigation and search capabilities, compass and process guidance and team engagement.
livepro's navigation and search capabilities help users manage their first call resolution (FCR) and average handling time (AHT). The solution offers a quiz feature that helps managers engage with their team members via knowledge-based tests. Top-down and 360-degree feedback are supported by the solution.
Specifications
Business Size
Startup
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Self Service Portal
Knowledge Base Management
Full Text Search
Discussion Boards
Decision Tree
Content Management
Collaboration
Cataloging/Categorization
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