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LiveOps

Name: LiveOps
Rating: 4.5 (2 reviews)

By LiveOps

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Highlights : About LiveOps

Security and Reliability

Channel pivot

Pay-per-use

Simplicity and rapid deployment

On-demand scalability

Powerful integration

About LiveOps

LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Intelligent multichannel routing

Security and Reliability

Channel pivot

Pay-per-use

Simplicity and rapid deployment

On-demand scalability

Powerful integration

Multichannel support

Continuous innovation

Customized contact center design

LiveOps integrated agent desktop

Enterprise-class Customer Supprot

LiveOps Voice™

LiveOps Talent™ Agent Services

LiveOps Chat™

Solutions for all industries

LiveOps Social™

No scheduled downtime

LiveOps Email™

Benefits

LiveOps Professional Services

Dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results – on time and on budget.

LiveOps Customer Support

Enterprise-class support that ensures superior business results on an uninterrupted basis, even enabling you to manage customer tickets directly and obtain platform status information on demand.

LiveOps Talent™: Agent Services

A complete contact center outsourcing solution that lets you tap into the best at-homeagents in your industry through cloud technology, resulting in higher customer satisfaction and improved sales results -- all at a pay-per-use model so you can scale as needed.

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