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LiveHelpNow

Name: LiveHelpNow
Rating: 4.5 (2 reviews)

By LiveHelpNow

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Highlights : About LiveHelpNow

Capture call back requests

Create promotional ads

Export chat history and all other reports

Full email and ticket management

Instant language translation

Monitor agent performance

About LiveHelpNow

LiveHelpNow offers a suite of cloud-based helpdesk software designed to track sales and leads, monitor brand loyalty and manage customer interactions. It offers tools to respond to support customer inquiries through chat, SMS, Email, FAQs and self-service knowledge base. LiveHelpNow chat support suite is a chat-based support application embedded into business websites. It handles customers request through a chat window, and supports option to tag every chat into respective categories automatically or manually. It also offers tools to design post-chat surveys to get customers feedback and improve existing workflows. LiveHelpNow's Email Ticketing Platform is designed for agents to assign, manage and supervise email tickets.

Specifications

Business Size

Small

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Monitor agent performance

Record call logs

Self-service web portal

Ticket status updates

Visitor action triggers

Create customizable surveys

Custom information feed

Exportable ticket transcripts

Hot leads and customer lists

Knowledge base publication

Real-time visitor monitoring

Reporting and analytics

Social insights

Training documentation and best practices

Capture call back requests

Benefits

Live Chat System

It lets your agents manage multiple requests in real-time so fewer customers are left in the waiting queue. Its Chat Support Suite has a straightforward interface that’s highly secured so you can receive PCI and PHI data. Language barriers are eliminated automated, real-time foreign chat translations which lets you provide support for a wide range of customers.

Email Ticketing

It has an Email Ticketing platform so agents can handle requests faster and more accurately with less confusion. It’s available 24/7 for your customers through its social integrations. Streamlining the process lets your agents to assign, manage, and supervise email tickets more efficiently.

FAQ Self Service

Repeating questions can take away the time from your agents to focus on more crucial questions. Hence, the software provides an FAQ Builder so these recurring inquiries are curated into a customizable, searchable solution.

Enterprise Reporting

Valuable insights are provided through flexible reports including web statistics and agent productivity. You can use these insights into making informed business decisions to increase your team’s productivity or develop vital customer service strategies.

Auto-tagging of Inquiries

The intelligent automation tags each email or chat inquiry. Aside from easy retrieval, it lets you get your hands on crucial information regarding customer service trends. This lets you forecast responses to potential questions to provide more detailed responses in a quicker manner.

Sentiment Analysis

Powered by AI, you’ll receive instant notifications whether a certain conversation thread between your customer and agent is positive, negative, or neutral. It allows you to implement damage control, review the type of chats getting negative customer response, and even try to prevent future negative chats.

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