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LiveHelp

Name: LiveHelp
Rating: 4.5 (2 reviews)

By Sostanza

909 Interested

Highlights : About LiveHelp

Proactive invitations

Knowledge database

Visitor targeting

Analytics and live chat recording

Analytics and BI integration

Collaboration chat between agents

About LiveHelp

LiveHelp is a flexible live chat solution that enables web visitors to chat with agents for real-time customer care on products or services. The platform serves medium to large-sized organizations within industries such as eCommerce, rental, tourism, commodities, automotive and more. Agents are able to chat with several customers at a time, prioritize queues, and forward chats from one department to another. LiveHelp creates a communication channel for direct and personalized contact with customers, including a photo of the assigned agent within the chat window. A log of previous messages from all visitors are displayed in order to help improve user experience and increase customer satisfaction. Desktop notifications alert agents of the most important chat events, whenever the chat panel is in left in the background. After the chat is over, agents are able to assign a category to the conversation.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Premise

Language Support

English,Italian

Platforms

Product Details

Features

Proactive invitations

Transfers / routing

Knowledge database

Agent scheduling

Visitor targeting

Analytics and live chat recording

Collaboration chat between agents

User tracking and profile

Dedicated account manager

IP geolocation

Agents' skills management

Analytics and BI integration

Videocall with customers

Videoconference with colleagues

Developer API

Benefits

LiveHelp enables customers to get real-time answeres about specific products or services from a trusted reference.

Operators are able to answer multiple clients simultaneously, while freeing up busy phone lines.

The solution offers special tools that automatically detect chat ROI and measure the efficiency of operators.

LiveHelp provides data about site visitors which is useful to evaluate the effectiveness of pay-per-click campaigns, as well as plan future marketing operations.

The platform is fully customizable, allowing custom features and integrations which are maintained internally by the company's developers.

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