LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with the agents via a chat window.
Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms. Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chat box by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers.
LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with the agents via a chat window.
Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms. Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chat box by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers.
Specifications
Business Size
Startup
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Contact Management
Performance Metrics
Collaboration Tools
Onboarding
Agent Scheduling
Customizable Branding
GeoTargeting
Knowledge Database
Offline Form
Persistent Chat
Proactive Invitations
Shortcut Messages
Transfers / Routing
Visitor Targeting
Visitor banning
Real Time Monitoring
File Sharing
Automatic Greetings
Personal Greetings
Automatic Chat Translation
Benefits
Provides full help desk functionality
While other similar systems offer only basic live chat with a few extras, Live Chat provides full help desk functionality with its ticketing system built into the platform. For this alone, you gain a substantial edge over your competitors, allowing you to quickly resolve customer issues.
Ticket management capability
Its ticket management capability allows to source tickets from chat and emails, tag tickets, and undertake automated follow-ups.
Easily track your visitors in real time
With LiveChat, you can also easily track your visitors in real time. You can check whether they are using shopping cart, or abandoning an order—and invite them to chat in case they do. Your helpdesk team agent can talk to more people in less time compared with a phone agent. The software can quickly generate reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the speed of your team’s responses and evaluate how to improve the service.
Wide range of chat and ticket reports
LiveChat offers a wide range of chat and ticket reports that can be used to spot areas which can be optimized and improved. It is possible to measure chat duration, first response times, and queued visitors. These reports, along with staffing prediction, can help you adjust the number of agents to cover all chats. Customers can also see the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
Ideal online chat software tool
Efficiency is the name of the game for LiveChat. As such, it is an ideal online chat software tool for e-commerce sales and support providing you not only an efficient and dependable communications platform with your customers, but also goals and sales tracker.
Allowing a real-time tool
Embedding a few lines of code on your websites and you’re good to go, allowing a real-time tool to engage and interact with your visitors or customers, and measuring the results of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime global access and operation for your online business.
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