LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all as either in-suite or standalone applications.
LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all as either in-suite or standalone applications.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Tags
Service-Level-Agreement (SLA)
Business hours
Contact groups
Contacts
Agents
Companies
Contact fields
Ticket fields
SPAM filters
Pause
Filters
Notes
Ticket/Customer insights (CRM)
Canned messages (Macros)
Predefined answers
Attachments
Email notifications
Agent collision detection
Agent ranking
Contact forms
Contact form gallery
Universal inbox
Ticketing
Hybrid ticket stream
Automated ticket distribution
Rules
Time Rules
Responsibility
Departments
Tags
Service-Level-Agreement (SLA)
Business hours
Contact groups
Contacts
Agents
Companies
Contact fields
Ticket fields
SPAM filters
Pause
Filters
Notes
Ticket/Customer insights (CRM)
Canned messages (Macros)
Predefined answers
Attachments
Email notifications
Benefits
Set up is fast and simplified
To start with, set up is fast and simplified as much as possible, in order to allow users to reach and engage both their current and prospective clients, and interact with them in real time. Consequently, LiveAgent can help each brand become more reliable and trustworthy, and gain customers based on its good reputation.
Provides users with a universal, all-in-one inbox
LiveAgent provides users with a universal, all-in-one inbox, made incredibly simple to be handled even by the least savvy users in the company. Whereas somebody could argue that contact forms and one-stop-shop inboxes are not such a rare diamond, this one made a step ahead to simplify sending, and store tickets and requests automatically so that none of them would be lost.
Makes LiveAgent different from traditional ticket management desks
LiveAgent is a very smart choice when it comes to managing multiple social channels at once, where the promise of ‘it doesn’t matter how many’ actually works. It is exactly social channel management that makes LiveAgent different from traditional ticket management desks, and makes it a top-level help desk software with multiple support channels.
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