Highlights : About Listen360
Listen360 provides you with the insights you need to make smarter business decisions, determine which aspects of your customer experience to improve and which will have the biggest impact on your business.
With real-time detractor alerts and nightly email summaries, Listen360 helps you listen closely, respond quickly, and cultivate the kind of loyalty that results in personal recommendations from your happy customers.
When you exceed your customers’ expectations, Listen360 makes it simple for them to share their experiences with the world—amplifying your brand via social networks, Google, Facebook, and more!
Translate your Listen360 customer feedback into powerful, automated Google Seller ratings that display alongside your AdWord campaigns and increase click-through rates to your site by 17%.
Rather than trying to assess loyalty after a single transaction, Listen360 measures customer sentiment over time to ensure that you are consistently delivering a customer experience that secures loyalty – alongside profit – for the long haul.
Easy to implement and use at every location and level within an organization, the Listen360 customer engagement software platform has delivered more than 28 million customer insights to more than 20,000 businesses around the globe.
Product Details
Features
Customer Feedback
Gamification
Feedback Collection
Feedback Management
Communication Management
Analytics
Content Syndication
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