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Lisa

Name: Lisa
Rating: 4.5 (2 reviews)

By daisee

938 Interested

Highlights : About Lisa

Process/Workflow Automation

Negative Feedback Management

Speech Recognition

About Lisa

Lisa is an artificial intelligence (AI) enabled speech and semantic analytics software designed to help contact centers in insurance and financial services sectors analyze calls to gain insight into customer satisfaction, personality traits, vulnerability, and more. It allows supervisors to automatically evaluate call data to detect quality and compliance issues in near real-time. Managers can utilize Lisa's centralized dashboard to analyze team performance, flag high-risk calls, track top performers, and filter specific data on customer interactions. It offers a programmable scorecard capability, which automatically assesses call quality and assigns a score, category, and explanation based on various factors including compliance, customer experience, and agent training. Generated scorecards help businesses identify coaching and skills development areas for employees. Key features of Lisa include quality monitoring, customizable scorecards, data analysis, machine learning, and compliance monitoring. Built on an open data architecture, the platform allows businesses to access all captured data and use it to improve internal processes across departments.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Data Source Connectors

Disparate Data Collection

Distributed Call Recording

Knowledge Management

Machine Learning

Negative Feedback Management

Process/Workflow Automation

Recording Bookmarking

Scorecards

Speech Recognition

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