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LiaCX

Name: LiaCX
Rating: 4.5 (2 reviews)

By Intouch Insight

1139 Interested

Highlights : About LiaCX

Task & risk ownership

Build dynamic mobile forms

Create and edit checklists

Identify & fix issues

Instant submissions

Import from Excel

About LiaCX

LiaCX, powered by Intouch Insight, is a leading customer experience management solution that helps global brands delight their customers, strengthen brand reputation and improve financial performance. LiaCX is built on modern technology designed to handle big data, and is mobile optimized. The software collects and combines data in real-time from sources such as surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates data from third-party systems like Salesforce, Oracle, and SAP.

Specifications

Business Size

Small, Mid-Market, Enterprise

Deployments

Cloud, Open API

Language Support

English

Platforms

Product Details

Features

Import from Excel

Customizable fields

Yes/no, numbers, text, dates

Multiple choice, multi-select, calculation fields

Library of free industry forms & checklists

Define scoring, weights, notifications, schedules and more

Conversation-style history

Assign action to specific users and set due dates

Mark actioned issues as resolved

CX Action Campaign plans - track and manage execution

Instant overviews

Filter insights by date, checklist, group, or location

Identify trends and patterns

Automated actions

Advanced customizations for specific audit processes

Customizable notifications

Benefits

Gather meaningful, real-time customer feedback

Easily collect and combine CX data from customer surveys, social media, mystery shopping, operational audits and limitless third party integrations — all in one platform.

Proactively improve your customer experience

Instantly rescue unhappy customers with case management tools. Use Action Campaign technology to proactively drive CX improvements across your locations and measure the impact of actions on business metrics in real-time.

Listen and measure

Use Customer Satisfaction (CSAT) surveys online or in-store to learn what your customers think at different touchpoints. Deploy surveys through custom URLs, barcode or QR code scanning, email, and text message (SMS) – even offline.

Identify and understand

Real-time, permission-based dashboards allow brand executives, operators, franchisees and managers to instantly see the customer feedback that matters most to them – from Net Promoter Score (NPS), to customer concerns, compliments, and more.

Act and improve

Turn detractors into promoters with survey response thresholds that automatically trigger customer rescue plans and email notifications when negative feedback is detected. Ensure negative experiences and unhappy customers are followed-up with immediately, and empower your teams to close the loop on every customer interaction.

Brand and location-level dashboards

Understand the key drivers of customer satisfaction and dissatisfaction, set goals, and compare performance over time. Set permissions so teams can focus on what’s relevant to them.

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