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LeadDesk

Name: LeadDesk
Rating: 4.5 (2 reviews)

By LeadDesk

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Highlights : About LeadDesk

Distributed Call Recording

Event Triggered Recording

Interactive Voice Response

Auto-Dialing

Online Voice Transmission

Voice Quality Enhancement

About LeadDesk

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution. The intelligent dialer enables agents to make calls from CRM platforms, websites, and Microsoft Excel. The rich dialing feature enables call recording, a listen live option for coaching and quality control, automatic call backs, and the option to blend inbound and outbound calls based on traffic. The intelligent call distributor feature enables calls to be sent to specific locations or agents based on pre-defined rules such as IP address, agent skills, and caller info. Calls can also be forwarded to external numbers for remote working. With the LeadDesk contact management feature, numbers can be registered as 'blacklisted' or 'do-not-call' (DNC). Customer contact information can be compiled and securely stored, with the option to import data from existing databases. Reasons for calls ended can be selected from preset, or user-created, options. The LeadDesk reporting feature offers live dashboards and custom or pre-built reporting options for tracking contact lists, agent performance, channels, and more.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Archiving

Auto Dialer

Auto-Dialing

Blended Call Center

Call Center

Call Logging

Call Parking

Campaign Specific Caller ID

Data Management

Distributed Call Recording

Email Management

Employee Directory

Encryption

Event Triggered Recording

Hotkeys

Inbound Call Center

Interactive Voice Response

Live Chat

Manual Dialer

Multiple Scripts

Online Voice Transmission

Open Database Design

Outbound Call Center

Phone Key Input

Power Dialer

Preview Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Ring Groups

SIP Trunking

Telemarketing Management

Unified Communications

Virtual Call Center

VoIP

Voice Customization

Voice Quality Enhancement

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