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LBi HR HelpDesk

Name: LBi HR HelpDesk
Rating: 4.5 (2 reviews)

By LBi Software

971 Interested

Highlights : About LBi HR HelpDesk

HR management

Business intelligence

Help Desk management

Attendance management

Real Time analytics

Surveys & Feedback

About LBi HR HelpDesk

LBi HR Helpdesk is a cloud-based HR management and call-tracking workflow solution that helps companies manage employees. The software offers a knowledge base with case studies and whitepapers on topics ranging from sales to engineering, designed to help companies train new employees. Companies can also upload their FAQs into the tool’s knowledge base or can build an entirely new one. LBi HR Helpdesk provides an integrated helpdesk solution for case management, with employees able to submit their requests or queries via a portal. The portal assigns the case to the relevant department and issues a ticket to the employee who submitted the request. It also updates on the maximum turnaround time for query resolution and sends an email or a mobile alert when the issue is resolved. The tool’s customer service module also categorizes and prioritizes requests using color coding.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

HR management

Help Desk management

Case management

Talent acquisition

Knowledge base

Business intelligence

Contact database

Mobile integration

Attendance management

Real Time analytics

Status reporting

Collaborative review

Activity dashboard

Surveys & Feedback

Content repository

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