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LANDESK Service Desk

Name: LANDESK Service Desk
Rating: 4.5 (2 reviews)

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Highlights : About LANDESK Service Desk

Mobile ITSM

Role-driven interface

IT Integration and Automation

Beyond Core ITSM

ITSM Software as a Service (SaaS)

ITSM Reporting and Dashboards

About LANDESK Service Desk

LANDESK Service Desk is a process-driven service management platform that provides a wide collection of tools for end-to-end problem resolution. Its process management engine lets users build, automate and adapt an organized library of user-defined service management processes, regardless of complexity. LANDESK Service Desk’s focus on process management ensures that different staff and departments are presented with the data, case views and prompts related to their specific role. It provides a top-down organizational and oversight structure, adding case cohesion and individual accountability to every open case and incident.

Specifications

Business Size

Startup

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

ITSM Reporting and Dashboards

Social ITSM

ITIL Processes

IT Self Service

ITSM Software as a Service (SaaS)

Beyond Core ITSM

IT Integration and Automation

Role-driven interface

Mobile ITSM

Social ITSM

Benefits

Address the IT needs of your users and digital enterprise with efficient delivery of high quality services

Manage and automate the lifecycle of all ITSM processes

Help customers support themseles with a visually appealing, intuitive IT self service

Seamless integration with IT tools speeds up delivery of services

Team members can engage end users with chat and social collaboration

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