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Kustomer

Name: Kustomer
Rating: 4.5 (2 reviews)

By Kustomer

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Highlights : About Kustomer

CRM & Sales Dashboards

Document Management

Email Marketing / SMS Marketing

Performance Management

Project Management

About Kustomer

Kustomer is a modern customer support solution focused on providing fast, personalized customer service by empowering agents with all the information they need in one screen. Our platform is built around conversations, not tickets, so everything you need (customer data, order history, past conversations) is available in a single timeline view. Kustomer unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collision and customer frustration. Kustomer's powerful intelligent automation capabilities eliminate tedious manual tasks that saves you time and money.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

CRM & Sales Dashboards

Email Marketing / SMS Marketing

Document Management

Marketing Automation

Performance Management

Product Database

Appointment Management

Sales Force Automation

Workflow Management

Pipeline Management

Access Monitoring

Interaction Tracking

Import & Export Data

Benefits

Third-party systems

View all customer data from internal and third-party systems in a single timeline view for more productive and efficient conversations.

Traditional multichannel solutions

Break down the communication silos of traditional multichannel solutions that fragment service experiences with Kustomer's comprehensive timeline, where agents always have the context to maintain a single threaded conversation.

Intelligent queueing

Intelligent queueing and routing provides a rules-based, omnichannel solution that goes beyond simple first-in, first-out or channel based routing for customer service organizations with multiple teams of agents handling large inbound volumes.

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