KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cloud.
Businesses can receive customer queries and direct them to relevant knowledge base articles or provide a self-service portal for inquiry resolution. KronoDesk provides a ticketing system that generates a unique ticket ID for the issues raised. Managers can allocate ticket IDs to their support team members individually or in bulk, and monitor their progress through an interactive dashboard.
KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cloud.
Businesses can receive customer queries and direct them to relevant knowledge base articles or provide a self-service portal for inquiry resolution. KronoDesk provides a ticketing system that generates a unique ticket ID for the issues raised. Managers can allocate ticket IDs to their support team members individually or in bulk, and monitor their progress through an interactive dashboard.
Specifications
Business Size
Startup
Deployments
Premise
Language Support
English
Platforms
Product Details
Features
Document Storage
Alerts / Escalation
Knowledge Base Management
Ticket/Issue Tracking
Web-based help desk ticket submission
Automated email notifications
Track ticket change history and comments
User support forums
Subscribe to forums/threads by email or RSS
Upload articles and FAQs for common problems
Built-in screenshot capture tool
Activity tracking
Help desk management
Content library
Customer support tracking
Online forums
Content management
Content repository
Semantic search
Filtered views
Benefits
Simple, modern design that works across all devices.
Full theming and white labeling to integrate with your company website.
Auto-suggest answers when customers create tickets.
Helpdesk tickets can be opened and replied to via email.
Powerful customizations to tailor all parts of KronoDesk to your needs.
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