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KOOKOO Software

Name: KOOKOO Software
Rating: 4.5 (2 reviews)

By Ozonetel

1254 Interested

Highlights : About KOOKOO Software

Call Center

Lead Management

Contact Management

Call Routing

Call Recording

Call Center Management

Call Monitoring

About KOOKOO Software

KOOKOO CloudAgent is a cloud contact center solution that works both standalone or blended with your existing trunk/legacy solution. Advanced tools enable intelligent call routing, inbound lead management, abandoned call management, and outbound dialing.

Specifications

Business Size

Small

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Predictive Dialer

Telemarketing Management

Voice & Data Integration

VoIP

Campaign Management

Blended Call Center

Call Logging

Call Scripting

Escalation Management

Inbound Call Center

Manual Dialer

Outbound Call Center

Progressive Dialer

Call Reporting

Power Dialer

Preview Dialer

Auto Dialer

Real-time Chat

Interactive Voice Response

Queue Management

Multiple Scripts

Phone Key Input

Text to Speech

Voice Customization

Voice Mail

ACD (Automatic call distributor)

CTI (Computer telephony integration)

IVR (Interactive voice response)

Real-time dashboards

Multichannel (voice, email social media, SMS)

Agent skill routing

Agent scripts

Interaction analysis

Contextual caller info

Multiple dialer types

Quality monitoring

Open API

Benefits

Gives access to all the contact center

A unified desktop gives access to all the contact center features such as the dialers, screen pop, skill routing, agent scripts, and multichannel interactions.

To analyze all areas of the business

The Interaction Analyst offers more than 300 reports to analyze all areas of the business such as agent efficiency and call handling times.

Cloud IVR integration

Cloud IVR integrates with your back-end to answer callers questions before they are put through to a live agent, giving the agent contextual caller information.

Different outbound dialer types

Different outbound dialer types are offered including preview, progressive, and IVR, as well as predictive dialer (due for release).

Quality monitoring

Quality monitoring includes an integrated voice logger and a context-based analysis of agent performance based on skills, campaigns and processes.