Komiko

About Komiko

Komiko is an artificial intelligence based platform for customer success and account management. Designed for sales teams, Komiko integrates with Salesforce and Microsoft Dynamics to capture emails, events, and content, measures and scores engagement, and recommends success playbooks based on the data. The cloud-based solution also coaches teams to improve customer engagement and sales conversions. Komiko is designed to fuel the businesses existing CRM with data and captures business intelligence to populate Salesforce or Dynamics CRM with accurate contact, account, and opportunity information. With Komiko users can identify who is engaging with who from both the business side and the customer side, and access data on exactly which interactions have taken place over a defined time period. Trends can be identified from interaction data, such as which subjects, team members, or actions create the most engagement with each client. All interactions, including emails, meetings, documents, and more, between customer success managers and clients, are stored within the Komiko platform and can be found using the extensive search functionality. By integrating with Salesforce and Microsoft Dynamics, Komiko gathers data on all client interactions and recommends success playbooks to enhance team performance. Business intelligence analyzes past renewal and expansion opportunities and recommends action that can be taken by sales team members. Komiko also aims to enhance team performance and enhance engagement by recommending specific actions to users such as setting up a meeting, scheduling a follow-up, emailing a client, and more.