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Kilterly Software

Name: Kilterly Software
Rating: 4.5 (2 reviews)

By Kilterly

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Highlights : About Kilterly Software

Content syndication

Account management

Predictive analytics

Health score monitoring

Automated onboarding & retention campaigns

Task management

About Kilterly Software

Kilterly is a cloud-based customer experience solution catering to businesses of all sizes. The solution enables marketing managers to run customer retention and onboarding campaigns, track retention rate, create to-do lists, customize alerts and notifications and automate communication. Kilterly's dashboard enables users to visualize customer behavior through graphical representations. Graphs and charts let businesses analyze various customer experience metrics such as ticket score, usage score and retention rate. Users can also identify customers’ level of engagement and satisfaction by assessing ticketing activity, product usage patterns, customer sentiment and net promoter scores. Kilterly enables managers to automate communications on the basis of triggers such as date and events. Managers can customize surveys and email campaigns where data can be filled in real time to obtain customer feedback. Kilterly offers services on a monthly subscription basis and customer support is available via phone, live chat, email and online inquiry forms.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Content syndication

Churn management

Customer engagement management

Account management

Unlimited CS manageres

Retention rate tracking

Support ticket scores

Net promoter score tracking

Predictive analytics

Database intelligence

Automated email workflow campaigns

Customizable surveys

Account alerts

Data visualization

To-do lists

Automated CS Playbook

Dashboard

Health score monitoring

Automated onboarding & retention campaigns

Task management

Usage tracking/analytics

Benefits

Use customizable surveys and database intelligence to gain critical insight about customer engagement and to help strengthen customer relationships.

Automated campaigns allow users to schedule and deliver regular customer communication designed to help enhance company loyalty.

Automated communication tools such as automated emails, workflows and tasks allow users to take immediate action on any customer insights.

Kilterly gives businesses the flexibility to access database intelligence and manage customer engagement online anytime via computer, tablet and mobile devices.

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