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Khoros Care

Name: Khoros Care
Rating: 4.5 (2 reviews)

By Khoros, LLC

898 Interested

Highlights : About Khoros Care

Content syndication

Conversation threading

Data visualization

Real time analytics

Social media integration

Third party integration

About Khoros Care

Khoros Care enables clients to serve their customers on their digital channel of choice — with unmatched operational insight & automation — to boost customer satisfaction and reduce costs. Khoros Care offers customers: Messaging to serve more customers with the convenience of messaging & prove the impact to customer satisfaction. Give agents the ability to engage fluidly between WhatsApp, Apple Business Chat, WeChat, Facebook Messenger, SMS, reviews, social channels, in-app and web messaging, & community. In-app messaging to securely message with customers in your brand’s mobile app or website & scale your digital operation with confidence. Social care to monitor & respond on social channels at any volume to protect your brand and build customer satisfaction.

Specifications

Business Size

Mid-Market

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Content syndication

Conversation threading

Customer satisfaction (CSAT)

Automatic notifications

Data visualization

Email notifications

Real time analytics

Real time data

Social media integration

Third party integration

Drag & drop interface

Editable approval process

Language, sources & content tags

Engagement metrics

Customer service analytics

Post-resolution feedback automation

Benefits

Unify multiple channels in a single engagement hub

Give agents the ability to engage fluidly between in-app and web messaging, messaging apps, social channels, reviews, & community

Increase efficiency with advanced workflows & operational insights

Scale digital care & take the right action with operational metrics, alongside customer experience analytics.

Personalized 1:1 experiences

Enable authentic, real-time conversations with empowered agents and bot assistance to increase customer satisfaction.

Detect and mitigate social crisis

Monitor social volumes, sentiment, and keywords to take action and maintain customer experience during crisis; despite inevitable spikes in traffic, agents remain within SLA.

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