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KBPublisher

Name: KBPublisher
Rating: 4.5 (2 reviews)

By KBPublisher

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Highlights : About KBPublisher

Knowledge Management

Document Management

Self Service Portal

Cataloging / Categorization

Guided Problem Solving

About KBPublisher

KBPublisher is a cloud-based knowledge management solution, which helps businesses of all sizes share information with customers, employees and partners. The platform enables content managers to publish, as well as manage, white papers, user manuals, articles, business processes, FAQs, and more. KBPublisher helps enterprises streamline customer support processes by providing quick resolutions to common queries. The solution offers a host of features including a WYSIWYG editor, role-based access, remote authentication, version history, and subscriptions management. Besides, it allows employees to acquire job knowledge and carry out online training to improve productivity. Its content editing functionality lets teams edit and format content, add hyperlinks and upload images/videos. KBPublisher’s workflow approval system automates the review, approval and publishing of articles. Plus, users can store information for company intranet, client support and employee training in a centralized database. Its built-in search module facilitates full-text search, partial word-recognition, spell check, and supports Sphinx search engine. The solution allows integration with third-party applications via an application programming interface (API).

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Advanced Search

Cataloging/Categorization

Collaboration

Data Management

Knowledge Base Management

Known Issue Management

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