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Kayako

Name: Kayako
Rating: 4.5 (2 reviews)

By Kayako

1001 Interested

Highlights : About Kayako

Support ticketing with email integration

Fully featured live chat for your customer service portal and website

Real-time visitor tracking

Real-time messaging for help center and website

Enhanced self-service portal

Multiple-plan support

About Kayako

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and customer-facing communication. Kayako allows users to track conversations across email, chat, social media and help center tickets. The chat tool enables users to start new conversations or pick up existing ones through the help center module or a user’s website and apps. The ticket management system can organize tickets using tags or prioritize them based on current status.

Specifications

Business Size

Small

Deployments

Premise, Cloud

Language Support

English,German,Spanish

Platforms

Product Details

Features

Multiple-plan support

Shared inbox enhances collaboration

Simple webhook integration to push customer data into Kayako

Rich customer and organization profiles

Intuitively designed Help Center enable customers to help themselves

Strong support for ecommerce to increase sales and improve loyalty

Customizable look and feel of the help desk

Multi-lingual customer support and localizations

Schedule reports are automatically sent to your inbox

Custom reports via Kayako Query Language

100+ out-of-the-box help desk reports

Mobile live chat with the Jabber gateway

Mobile apps for iOS, Android, Windows and Blackberry

Automatic escalation rules to prevent unaddressed customer queries

Slack integration

Set business hours for accurate performance tracking

Ticket reply and resolution deadline management

Enhanced customer and organization profiles for CRM

Custom fields to collect all information needed

Customizable tickets, chats and customers

Benefits

24/7 customer service

Customers will search for answers on their own if you provide them the means. Kayako offers a 24/7 customer service via a brandable support portal, knowledge base, or intuitive answers as customers type in their question.

Allows support teams to customize ticket

Kayako takes on customization as never before: it allows support teams to customize ticket and live chat forms so these can be tailored to their specific workflow. Customer profiles can also be updated with custom fields, allowing for entry of additional information the moment a support request is made.

Automates repetitive and standard customer service processes

Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications, and easy sorting so your agents can focus on delivering personalized support to high-level and more urgent concerns. Quickly check high-level issues or get all critical and relevant information so your agent can provide a more accurate feedback.

Launch live chat

Launch live chat across your website and address customer concerns fast or turn them into opportunities. The live chat gives you a real-time, proactive support to possible prospects.

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